Agent Intelligence
Connect your AI to everything
BCC Connect builds AI agents that actually know your business. Live customer data, your full content library, and your website, all working together to give your customers precise, personalised answers every time.
Book a strategy callLive data connections
Your AI reads your customer data in real time
Connect your AI agent directly to your CRM, billing platform, order management system, or any internal data source via API. When a customer contacts you, the agent queries your live systems instantly - pulling account status, subscription details, order history, contract terms or balance information to answer with accuracy. No scripts. No pre-loaded snapshots that go stale overnight. Just precise, personalised responses drawn from your actual data, at the moment it is needed.
- Account balance and subscription lookups
- Order status, fulfilment and delivery tracking
- Contract terms, renewal dates and entitlements
- CRM contact history and previous case notes
- Any system with a REST or webhook endpoint
Knowledge base
Upload your content, train your agent instantly
Upload your policy documents, product manuals, pricing guides, training materials and FAQs directly to your AI agent. It reads, indexes and recalls exactly the right information at exactly the right moment, handling even the most technical product questions without a human stepping in. When documents change, re-upload and the agent updates immediately. No retraining cycles, no developer involvement.
- PDF documents, Word files and presentations
- Spreadsheets, rate cards and pricing tables
- Plain text, CSV and structured data files
- Multiple sources blended into one knowledge base
- Instant updates, no developer required
Live web crawling
Your AI stays current without any manual effort
Point your AI agent at your website and it continuously crawls your pages, capturing the latest offers, product updates, pricing changes, new service launches and blog content automatically. When your website changes, your agent already knows. No re-uploads, no re-training, no maintenance windows. The agent your customers speak to tomorrow reflects the website your team updated today.
- Continuous crawl keeps content always current
- Covers product pages, pricing, offers and landing pages
- Blog posts and news articles ingested automatically
- Multi-domain support for complex site structures
- No developer work needed when content changes
Everything your agent needs
Built to connect to your whole operation
Every data source your AI agent connects to makes it sharper and more useful. Here is what else you can wire in.
Secure field-level data
Expose only the fields each agent needs. Sensitive customer data stays in your systems; the agent retrieves and presents only what it has been permitted to see.
Calendar and booking
Connect your scheduling system so your AI agent can check availability and confirm appointments in real time, without routing the customer to a human booking agent.
Multi-channel, one brain
Voice, web chat, SMS and social all draw from the same knowledge base and data connections. The same accuracy, the same answers, regardless of how the customer reaches you.
Outbound webhooks
When the agent resolves a contact, it can fire a webhook to update your CRM, trigger a fulfilment workflow or log the outcome in your ticketing system automatically.
Blended data sources
API data, uploaded documents and live web content all contribute to the same agent simultaneously. The agent selects and combines the most relevant information from each source to form its response.
Custom instructions and tone
Layer brand-specific instructions, compliance constraints and escalation rules on top of any data source. The agent knows your products and speaks in your voice.
AI voice and compliance
Designed for enterprise deployment
BCC Connect AI voice agents come with built-in compliance controls, support for 57 languages, and deployment patterns for every contact scenario your business faces.
Voice agent use cases
- Out-of-hours and overflow call handling
- Disaster recovery and business continuity cover
- Weekend, evening and bank holiday answering
- High-volume campaign and seasonal periods
- Emergency call capture when lines are at capacity
- Service triage and caller intent detection
Built-in safeguards
- AI disclosure on every interaction
- Responds only from approved knowledge sources
- Automatic human escalation when required
- No unauthorised account changes
- Data capture tied to declared purpose only
- Full interaction logging for compliance review
Ready to connect your AI agent to your data?
Talk to our team about what your agent needs to know and we will build the connections that make it genuinely useful from day one.
Book a strategy call