AI-Powered Customer Service
Customer service. At your fingertips.
Wherever you are, your customers are looked after. Our intelligent chatbots and voice agents keep your business connected around the clock, while giving you the insights and control to stay informed from anywhere.
Web & App
AI Chat Agents
Intelligent chatbots trained on your products, policies and customer language - deployed across web, app and messaging channels.
- 24/7 automated resolution
- Smart live agent handoff
- Full CRM and billing integration
- Multi-language support
Inbound & Outbound
AI Voice Agents
Human-quality voice agents that handle inbound calls, outbound campaigns and proactive notifications - at a fraction of the cost of a human team.
- Natural conversational IVR
- Outbound appointment scheduling
- Real-time transcription and CSAT
- Out-of-hours availability
Agent: Thanks for calling. How can I help?
Customer: I'd like to check my balance please.
Agent: I've pulled that up - your current balance is £24.50.
THE CONNECTED EXPERIENCE
Your business. Always within reach.
Your customers stay connected. You stay in control. From intelligent conversations to customer insights, discover how BCC Connect keeps your customer service operation running wherever business takes you.
Resolve 90% of chats without a human
Our AI handles billing, account changes, FAQs and complaints end-to-end - pulling from your CRM in real time and escalating the edge cases your team actually need to see.
The Platform
One platform. Every customer touchpoint.
One connected experience, built around your business. From automated conversations to operational insights, BCC Connect brings your customer service technology together.
AI Chat Agents
Deploy intelligent chat across web, app, SMS and WhatsApp. Trained on your products, policies and brand language - live in days, not months.
Voice AI
Inbound call handling and outbound campaigns with human-quality voice agents. Natural conversation, real-time transcription and seamless escalation.
CRM & Contact Management
Every customer interaction captured, searchable and actionable. Full activity history, custom fields, smart tagging and audience segmentation.
Workflow Automation
Build multi-step automations triggered by any customer action - form submission, call outcome, purchase, inactivity. No code required.
Email & SMS Campaigns
Broadcast campaigns, drip sequences and transactional messages - all from one platform. A/B test, track and optimise in real time.
Appointment Booking
Let customers book, reschedule and cancel without speaking to an agent. Calendar sync, automated reminders and round-robin assignment built in.
Pipeline Management
Track every lead and customer case through custom stages. Assign, prioritise and report across your entire operation from one view.
Reputation Management
Automate review requests post-interaction and monitor feedback across Google, Trustpilot and more. Respond and report from a single dashboard.
Unified Inbox
Every conversation - email, SMS, live chat, voice, social and WhatsApp - in one shared team inbox. No more switching between platforms.
Analytics & Reporting
Live dashboards covering resolution rates, handle times, CSAT scores, campaign performance and agent activity. Exportable and client-ready.
White-Label Ready
Deploy the entire platform under your own brand. Perfect for agencies, resellers and enterprise teams who want full-stack ownership.
100+ Integrations
Connect natively to Salesforce, HubSpot, Zendesk, Stripe, Twilio and more. Bi-directional data sync with no middleware or custom dev required.
Case Studies
Intelligent solutions. Real applications.
Bookmarks: Intelligent subscription assistance
A dedicated chatbot designed to support magazine subscribers, manage common enquiries and capture information for the customer service team.
Learn more
Installers Connect: Intelligent customer conversations
An interactive chatbot that engages potential customers, qualifies enquiries and guides visitors towards booking a service.
Learn more
BridgeTower Media: Connected subscription support
Publication-specific chatbots designed to assist subscribers, collect enquiry details and automate customer service handovers.
Learn more
Intelligent voice assistance
Explore how conversational voice agents can handle incoming enquiries, capture customer information and extend service availability.
Learn moreWhy BCC Connect
The operational experience other AI vendors don't have
Backed by more than 35 years of customer service experience, BCC Connect combines intelligent technology with a genuine understanding of customer interactions.
Talk to usExperience that matters
Built on decades of experience delivering customer service through established contact centre operations.
Designed around you
Intelligent solutions configured around your business, customers and operational requirements.
Real operational experience
Built by a team that runs live contact centre operations - not a lab.
Human understanding
Combining intelligent automation with experienced customer service professionals.
THE CONNECTED ADVANTAGE
More than automation. Complete connection.
| Legacy IVR | Human Agents Only |
Our solution
|
|
|---|---|---|---|
| Available 24 / 7 | Shift patterns & overtime | ||
| First-contact resolution | ~30% | ~67% industry avg. | 92% average |
| Cost per interaction | £4–8 | £8–18 | £0.80–2.50 |
| Average handle time | 5–8 min | 4–6 min | Under 90 sec |
| Scales instantly to demand | |||
| Native CRM integration | Manual data entry | ||
| Continuous learning & retraining | |||
| Multilingual support | Depends on headcount | 40+ languages | |
| Live analytics & CSAT | |||
| Time to deploy | 3–6 months | Weeks of training | 2–6 weeks |
Client Results
What our clients say
BCC Connect have been amazing to work with. They quickly set up a chatbot on our website, which has been a great success, and they regularly check in to make sure everything is running smoothly. We couldn’t recommend them highly enough.”
BCC Connect transformed how we handle customer contact. Resolution rates went up, costs went down, and our agents focus on the conversations that actually need a human.
The CRM integration alone paid for the project. Our agents had real-time customer data on every call - no more manual lookups, no more 'let me just pull that up for you'. It's night and day.
We needed to handle billing and outage queries at peak volume without scaling headcount. The voice agent has been live for six months and we've not had to add a single seat. Genuinely impressive.
The Process
From brief to live - in weeks, not months
We own the entire process - discovery, build, integration and launch - with your team involved at every key decision point.
Discovery & Audit
We audit your current contact volumes, channel mix and resolution data to define where AI will have the greatest impact.
Design & Training
We design conversation flows and train your agent on your products, policies and brand language.
Integration
We connect your agent to your CRM, billing platform and any existing telephony stack - no disruption to live operations.
Pilot & Optimise
We run a controlled pilot, measure resolution rates and CSAT, and optimise before full rollout.
Launch & Support
Your agent goes live. We continue to monitor performance, retrain on new queries and provide ongoing technical support.
Integrations
Connects with your entire stack
BCC Connect works with compatible business platforms to connect conversations, automate workflows and bring customer information together. No unnecessary complexity. Just intelligent connections designed around the way you work.
Sectors
Different industries. One connected experience.
From publishing and professional services to retail and trades, our intelligent solutions adapt to the way your business communicates with its customers.
Our Clients
Built for, demonstrated with and developed around brands including:
Get Started
Ready to automate your customer service?
Talk to our team. We'll show you what's possible with your existing volumes and systems - no commitment required.
Get In Touch
Talk to us about your project
We're a small team - you'll speak directly to the people who build and operate our agents.
- Email connect@bcc-connect.com
- Phone +44 1933 522320
- Office 5 Orion Park, Orion Way, Kettering NN15 6PP