Privacy Policy

Who we are

BCC Connect Ltd is a company registered in England and Wales. Our registered office is at 5 Orion Park, Orion Way, Kettering, NN15 6PP.

• Company registration number: 16560796
• ICO registration number: ZB977635
• Data controller contact: connect@bcc-connect.com

BCC Connect Ltd is the data controller for the personal information collected through this website.

What information we collect

When you submit an enquiry through our contact form, we collect:

• Your name
• Your email address
• Your company name
• The content of your message

We do not collect payment information, and we do not use tracking cookies beyond those necessary to operate this website.

How we use your information

We use your contact details solely to respond to your enquiry and to discuss the services you have expressed interest in. We will not add you to a mailing list without your explicit consent.

The legal basis for processing your enquiry data is our legitimate interest in responding to business enquiries (Article 6(1)(f) UK GDPR).

How long we keep your data

We retain enquiry data for up to 24 months. If no ongoing business relationship results from your enquiry, your data will be securely deleted after this period.

Who we share your data with

We do not sell or rent your personal data to third parties. We may share your data with:

• Our email and CRM software providers, who process data on our behalf under data processing agreements
• Professional advisers (solicitors, accountants) where legally required
• Law enforcement or regulatory bodies where we are legally obliged to do so

Transfers outside the UK

Where any of our service providers are based outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, such as standard contractual clauses approved by the ICO.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate personal data
• Erase your personal data in certain circumstances
• Restrict our processing of your data
• Object to processing based on legitimate interests
• Data portability - receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at connect@bcc-connect.com. We will respond within one month of receiving your request.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), our supervisory authority, at ico.org.uk. Our ICO registration number is ZB977635.

Cookies

This website uses only the technical cookies required to operate the Shopify platform (session management, cart). We do not use analytics, advertising or profiling cookies.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of this website after any changes constitutes acceptance of the updated policy.

Contact us

For any questions about this policy or your personal data, please contact us at connect@bcc-connect.com or write to us at 5 Orion Park, Orion Way, Kettering, NN15 6PP.